Managed Services

We can provide highly tailored managed services to our customers to supplement their internal IT support resources and skills to meet the demanding SLAs required by their business. These range from our 7×24 NoC and SoC to monitor the health, performance and security status of their networks and systems, helpdesk support for specific applications or business functions, and other tailored services augmenting specific skillsets our users require. Furthermore, our managed services can extend to support hybrid cloud and even multiple cloud environment easing our customers’ efforts to administer the provisioning, performance management and overall management of such complex computing environment.

Managed IT services allow businesses to delegate their IT operations to an expert third-party organization that specializes in handling these responsibilities. These third-party organizations, known as Managed Service Providers (MSPs), are responsible for the entirety or portions of a business’ IT systems, as agreed upon in a Service Level Agreement (SLA). IT equipment is typically procured by the client, and depending on the SLA, Managed Service Providers may provide round-the-clock monitoring, issue resolution and reporting, and more.

Cloud computing has allowed managed IT services to expand beyond the regions and borders that would constrain the average break/fix IT through the adoption of Software as a Service (SaaS) technologies, as well as Infrastructure as a Service (IaaS) and Platform as a Service(PaaS) also. These capabilities allow managed IT services to scale at a rate dramatically larger and faster than in-house IT operation or break/fix providers. Managed IT services that are coupled with a Network Operations Center to proactively monitor systems, resolve issues and perform work with a level of expertise and efficiency unparalleled to other solutions.

In today’s fast-paced world, IT is struggling to keep up with security concerns. Between a growing number of devices on the network, compliance requirements and pressure from business stakeholders to keep critical data safe, there’s no room for error. Our approach to our customers’ security is demonstrated in our security framework. We base our work on the core principles of the CIA triad: Confidentiality, Integrity and Availability.

We build security solutions specifically for your unique needs with every tedious, but critical, detail considered for security and risk implications. It’s this attention to detail that has made AltF9 is a preferred managed IT service provider for companies of all sizes, in just about every industry from coast to coast.